kazee.com.tr is membership paid?

You can become a member of our site without paying any membership fee.


I forgot my password/I don't know, how do I log in to the site?

If you have forgotten or do not know your password, just click on the "Forgot Password" button on the login page and type your email address, which you are a member of our system, in the box on the drop-down page. Kazee.com.tr you can create your new password by following the steps in the corresponding email sent to your email account.


Where can I see my orders? How can I track my order status?

You can see your orders in the "My Orders" section on the "My Account" page. In this section, you can see the status of your order by looking at the order detail.


I gave my order. When do I get the products?

Your order is delivered to the cargo company within 1-7 business days (except public holidays, weekends and special days) as the supply and shipping period.


How can I change the product I buy?

For the products you buy, you can contact us and make changes. it will be carried out within stocks via our website.


Am I going to pay the shipping costs for return/exchange transactions?

Return and exchange fees for the products you buy belong to our customers.



How many days is the return period?

In accordance with the Consumer Protection Law No. 6502, you can return or exchange products purchased unconditionally within 14 days using your right of withdrawal.

Provided that you comply with the terms of return and exchange of the product you purchased, you can return it within 14 days from the date of invoice submission and Exchange within 30 days.